Refund policy

Demand Letter Builder is operated by an individual developer.

The paid download is a digital good. If the letter cannot be generated, or the file has a technical problem, email support@demandletterbuilder.com within 7 days of purchase and ask for a refund.

What you buy

A paid download is a digital good: a formatted letter you can copy, plus a PDF and a Word file. Nothing is shipped. The watermarked preview on the site is free.

When a refund is available

Email support@demandletterbuilder.com within 7 days of the purchase if the letter cannot be generated, or if the download fails because of a technical problem. Say what you tried and what went wrong. We will refund that purchase.

A refund covers that technical problem. It is not a review of a dispute, and it is not a statement about what happens if you send the letter.

Checkout

Paid checkout is not open yet. The unlock button says “Coming soon.” When checkout opens, a merchant of record will take the payment and process an approved refund. See the terms.